The words ‘lifetime’ and ‘limited’ might appear to be in stark contrast to each other in the literal sense prima-facie. Thus, we need to thoroughly introspect and understand the Limited Lifetime Structural Warranty (LLSW) on alloy wheels offered by Neo Wheels.

Let us talk about the Pharmaceutical OR FMCG industries for example. The warranty of….. wait, warranty??!! What’s that ??

All the products come with an expiry date ranging from a week day to a few years; owing to the degrading ingredients and higher demand, these products have a relatively lesser shelf life. So,
the question of warranty does not arise.

If we talk about Capital equipment like forklifts, Cranes, etc. the Original Equipment Manufacturers (OEMs) which build these products offer warranty.

 Amazing isn’t it ?!! Well, not so…The warranty is limited to generally 12 months from the date of commissioning and is not applicable to individual components but the unit as a whole because these products generally have a much greater life (which spans across a few decades) and are composed of several moving/non-moving components

The warranty game seems to be really complicated, well, no worries!

Neo Wheels has really simplified it for you. Let us first understand the significance of the term “Lifetime Structural Warranty”.

Neo Wheels provides warranty against the structural defects in alloy wheels under normal use and proper assembly, for the entire lifetime of the product.

There are several metallurgical causes for the development of pits, cracks and scales on the wheels. Metallurgical failure analysis is the process using which we determine the mechanism that has caused the failure of the metal component

Many a times, there are failures of the wheels owing to casting defects including cracks, holes, porosity, inclusion, shrinkage etc.  These are included in manufacturing defects.

In essence, Neo Wheels would repair or replace at its discretion, any wheel would be affected by the structural defects owing to Metallurgical reasons or Manufacturing practises.

However, let us now understand the significance of attributing ‘Limited’ before it.

1.  The LLSW is solely for the original buyer and the transfer of the title by the buyer voids this warranty.
2. The LLSW does not extend or apply to any product which has been subjected to misuse, abuse, neglect, negligence or any damage caused through improper usage of tools while mounting the tyre on the wheel.
3. The LLSW will not extend or apply to any unit which has been repaired or altered at any place other than authorised Neo Wheel dealer.
4. The LLSW does not cover any accidental or pothole damages like front/rear Flange bends or cracks, corrosion due to chemical / harsh cleaning agents’ application during cleaning.

Always remember that, ‘With great power, comes great responsibility’ and hence, your responsible usage and maintenance of the Alloy wheels would not only enhance the life of the wheel, but also empower the philosophy of a pleasant customer experience intended by the Limited Lifetime Structural Warranty of Neo Alloy Wheels.